GRADE is a leading provider of industrial heating and refrigeration systems, delivering advanced solutions that drive efficiency, safety, and sustainability. Our strong presence across the MENA region and beyond reflects our commitment to building lasting, sustainable partnerships. To further strengthen our Service Sales team, we are seeking a Senior Service Sales Support Engineer who will be reporting to the Service Manager.
Your tasks
- Map customer needs and support sales strategy with the Head of Service Sales Support
- Translate customer requests into accurate quotations
- Deliver commercially and technically sound calculations
- Track quotations and follow up
- Plan resources to meet demanding timelines
- Prepare order confirmations and purchase orders, and follow through shipment
- Support branch offices and distributors in the region
- Report to the Service Sales Service Manager on regional activities
- Coordinate with customers, suppliers, subcontractors, and internal teams
- Organize project meetings when required
- Share knowledge and support team development
- Drive standardization and stay updated on industry developments
- Ensure specifications and pricing are obtained from stakeholders
- Apply new technologies to strengthen offerings and differentiation
- Support Area Managers and Service Sales Engineers in regions with limited expertise
- Contribute to efficiency, sustainability, and innovation
- Manage supplier communication and price negotiations
Your Profile
- Bachelor’s degree in Mechanical or Industrial Refrigeration Engineering
- 7–10 years of sales experience in the Middle East
- Strong knowledge of relevant standards and guidelines such as EN 378, PED, and PGS13, including country-specific requirements
- Excellent command of English, both verbal and written
- Arabic, German, and French are an advantage
- Innovative, creative, and results-driven team player
- Strong commercial, communication, and interpersonal skills
- Able to communicate effectively with specialists within the project team
Additional information
Department: Service
Position type: Full-time employment
Location: United Arab Emirates
Company: GRADE Refrigeration LLC SP
Contact: HR department, jobs@grasso-adearest.com
Fax: +971 6 5347679